Terms and Returns
Terms and Conditions for Ottobock HealthCare LP
Please download and review our terms of sale, return policy and warranty information. Download 0.2 MB | PDF
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Terms and Conditions of Purchase for Ottobock HealthCare LP Suppliers
Please download and review our terms of purchase policy. Download 0.4 MB | PDF
Repair request form
Please complete the following information and enclose this form when sending your device to service.
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Please complete the account application here.
Technical Orthopedics Sales and Distribution Statement
Otto Bock HealthCare’s U.S. Technical Orthopedic business sells solely to Prosthetic and Orthotic facilities who employ certified and/or licensed prosthetists and orthotists who fit the device(s) to the patient/user.
In addition, there may exist product specific conditions where specialized training is required in order for a certified and/or licensed prosthetist or orthotist to become qualified to purchase, and consequently to custom fit, the product to the patient/user.
Otto Bock sells its products only to those that are directly involved in clinical assessment and fitting of the product(s) to the patient/user, with the exception of Prosthetic and Orthotic schools. There is no transfer of Otto Bock HealthCare’s limited warranty for any products that have been resold or redistributed.